Physical goods may be delivered by Australia Post and/or other reputable courier companies. Deliveries are processed promptly upon receipt of full payment. Delivery may take between 1 day and 3 days, depending on the delivery option. Orders for Melbourne Metro delivery that are received before 10:00am AEST, will be delivered the same day up to 6:00pm. Orders for delivery to Rural areas in Victoria may take between 1 day and 3 days.
If the recipient is not there to collect the delivery, the goods will be left near the front door of the recipient’s address.
Damaged or lost orders should be resolved with Australia Post or the courier company directly and we are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of www.jaclynroma.com.